MTS Marketing Lugano, Switzerland
Connect customer relationships with your daily work.
A CRM is useful when it supports how your business actually works. MTS Marketing in Lugano designs customer information flows and custom web applications that connect your communication with day-to-day operations. We start with your enquiry process, existing tools and the people who use them, rather than prescribing a platform before understanding the need.
Let’s discuss your project01 / Who it is for
Your business comes first.
- Enquiries arrive through different channels and are hard to follow up consistently.
- Customer information is scattered across spreadsheets, inboxes and separate applications.
- You need a clearer workflow between your website, sales process and customer relationships.
02 / What we do
Practical work. Built together.
- Mapping of enquiry handling, customer information and follow-up stages.
- Definition of required fields, roles and access permissions.
- Design of CRM integrations or custom applications, subject to the systems’ available interfaces.
- Testing of agreed data flows and a practical handover for your team.
03 / Our process
From direction to action.
-
01
Map the process
We review how a contact becomes a customer, which information is necessary and where work gets duplicated. Your team’s operational needs define the scope.
-
02
Assess and design
We check integration options, existing data and access requirements. We agree what to connect or develop, including responsibilities for personal data and permissions.
-
03
Build and validate
We implement the agreed flow and check practical scenarios, including missing information and errors. Your team receives guidance on using the resulting tools.
04 / Frequently asked questions
Questions? Start here.
Can a CRM connect to our existing website?
Often, but feasibility depends on the website, CRM and their available APIs or integration options. We assess these before promising a connection or defining implementation work.
Do we need a custom CRM or an existing platform?
It depends on your processes, budget and existing tools. Configuration or integration may be sufficient; custom development is considered when there is a specific operational need. We do not require replacing a working system.
How is customer data handled?
A project should define necessary data, access permissions, retention and the responsibilities of each party. Privacy and consent requirements are assessed for the actual use case; no platform alone makes a business compliant.
Your next step
Tell us what you want to build.
Tell us about your business and what you want to achieve.
Let’s talk